Returns and Refunds Policy

Custom Products:

Due to the personalized nature of our custom photo magnets, we are unable to accept returns or offer refunds if you change your mind after placing an order. This policy aligns with UK consumer law, which states that retailers are not obligated to accept returns for custom-made items unless they are faulty.

Faulty Items:

If you receive a product that is faulty, not as described, or unfit for its intended purpose, you are entitled to a full refund or replacement. Please contact us within 30 days of receiving the item to arrange a return and discuss your options.

How to Initiate a Return for Faulty Items:

1. Contact Us: Reach out to our customer service team at [contact information] within 30 days of receiving your order, providing details of the fault and your order number.

2. Return Authorization: We will guide you through the return process and provide a return authorization if applicable.

3. Return Shipping: Please return the item in its original packaging. We will cover the return shipping costs for faulty items.

4. Inspection and Resolution: Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your refund or replacement.

Non-Faulty Items:

For non-faulty custom-made products, we do not accept returns or offer refunds. This includes situations where you have changed your mind or no longer require the item.

Your Statutory Rights:

This policy does not affect your statutory rights under UK consumer law. For more information on your rights, please refer to the Citizens Advice website.

If you have any questions or concerns about our returns policy, please contact us at [contact information].